Refund Policy
Storefront Pixel Studio
We want you to feel safe paying us. Here's exactly how refunds work, in plain English. This policy is part of our Terms of Service.
The short version: your deposit is fully refundable until we send your homepage preview, the first look at your new site. After that, you can stop at any time: you only pay for the milestones we've reached, and you keep the finished work you've paid for.
- Can I get my deposit back?
- Yes, all of it, any time before we send your homepage preview. No questions asked.
- What counts as the homepage preview?
- Your full homepage, designed for your business, working on your phone at a private link, and sent to you by email as your homepage preview. A sketch or placeholder layout doesn't count. For Basic, it's a preview of your whole one-page site. We start within of having your deposit and the details we need.
- What if I don't like the preview?
- That's what your included change rounds are for: Basic includes 1 round, Standard 2 and Premium 3. Just tell us what feels off. Once you approve it, we build the rest.
- What if I stop after the preview?
- You never owe a payment for a milestone we haven't reached. Payments for milestones already reached aren't refunded, because they paid for that work, and we send you the files for it within business days. The milestones: (1) we send your homepage preview, (2) you approve your homepage, (3) we tell you your site is ready to launch.
| Example: a $1,000 Standard site | 2 payments ($500 to start + $500 at launch) |
|---|
| Stop before we send the preview | All $500 back |
| Stop after the preview, before approving it | We keep $500, you owe nothing more, you get your homepage files |
| Stop after approving your homepage | We keep $500, you owe nothing more, you get the finished work |
| After our "ready to launch" notice | The final $500 is due, and the whole site is yours |
- What if I go quiet?
- After days without a reply, we email you and pause the project. If months pass with no reply after our final notice, we close it: a full deposit refund if we hadn't sent your preview; otherwise you owe nothing more and get the files for the finished work.
- What if you can't finish, or run late?
- If we can't finish, you get the finished work, and we refund every payment except your deposit once you've approved your homepage (before that, we refund everything). If we see a delay coming on our side, we tell you right away with a new date.
- Can I get a refund after launch?
- The build isn't refundable once it's paid for and live. But we fix bugs in our work free for days after launch.
- How do monthly plan refunds work?
- Cancel anytime by email. Your plan ends when the month you've paid for ends, with no further charges. We don't refund partial months, but billing mistakes are always refunded in full.
- What about my domain or other services?
- You pay those companies directly, so their own refund rules apply. We're happy to help you ask.
- Do you take fees out of a refund?
- No. We never deduct card or processing fees. Whatever we refund comes back to you in full.
- How do I ask, and how fast is it?
- Email us. We reply within hours and send an approved refund within business day. It goes back to your original card or bank account and usually shows up within , depending on your bank.
- Should I dispute the charge with my bank?
- Please contact us first: we reply within hours, and fixing a billing problem with us is usually much faster than a bank dispute. You always keep your rights with your bank or card company.